Business Data Operations Analyst – Customer Experience

Key Responsibilities:

· Data Cleaning and Preprocessing : Clean and structure data to remove inaccuracies, inconsistencies, and duplicates. Prepare datasets through normalization, transformation, and encoding.

· Data Quality Management: Monitor and audit data quality on a regular basis, implementing actions to maintain and continuously improve data standards.

· Data Enrichment: Gather and integrate additional customer-related data (primarily from Salesforce CRM), ensuring accuracy, timeliness, and alignment with the defined data architecture. Ensure compliance with data governance and regulatory requirements.

· Data Modeling: Develop and maintain data models to support business needs, including segmentation, structuring, and analytical use cases.

· Master Data Management: Contribute to and execute the Master Data Management strategy and roadmap.

· Customer Experience Data Strategy Support: