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About the Role
About the job
Collaborate with stakeholders to identify business needs, goals, and objectives. Conduct research and analysis to identify trends and best practices in the industry. Develop and document business requirements, including functional specifications and user stories. Work with project teams to design and implement business solutions, including syst...
Reporting to the Head of IT & Applications, the Business Analyst will take responsibility for consulting with internal customers and the wider group to discovery and design systems and solutions.
The role will enable our customer support teams to meet their customer service targets through your expert knowledge and specialist skills. Our teams are responsible for a variety of customer support matters which range from processing customer compensation claims to complaints handling, retail sales, quality assurance and fraud analysis.
Your main responsibilities will be:
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