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About the Role
Broker Support Specialist
We are seeking an experienced Broker Support Specialist to join our Australian mortgage support team.
Key Responsibilities
- Review and verify all loan applications for completeness and accuracy.
- Check applicant details (income, employment, ID, etc.) and identify missing or inconsistent information.
- Prepare compliant applications for lender submission.
- Assist in assessing creditworthiness using serviceability calculators and reviewing credit reports and valuations.
- Ensure compliance with NCCP, Privacy, AML/KYC, and Responsible Lending obligations.
- Liaise with brokers, applicants, and lenders to resolve issues or obtain additional information.
- Track progress with lenders and follow up to maintain SLAs.
- Provide clear status updates to brokers and clients.
- Guide applicants on document requirements and credit processes.
- Deliver prompt and...
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