BPO Training & Quality Director – Scale & Strategy

Concentrix is seeking a seasoned leader in the BPO industry who excels in handling large complex teams and has strong analytical skills. This role will involve being the single point of contact for both clients and Concentrix leaders, ensuring effective training execution while driving the infusion of Concentrix tools.

The ideal candidate will support business growth through seasonal ramps and engage clients through workshops, contributing to overall training governance and performance.