BPO Supervisor

Position Overview

BPO Supervisor – Manila, National Capital Region (Philippines). Responsible for managing end‑to‑end health claims administration services for a leading U.S. health plan.

Oversee a team of claims processors, ensuring high quality service, productivity, and compliance. Maintain and improve operational processes through effective supervision, resource allocation, and continuous improvement initiatives.

Responsibilities

• Review structured problems and select and apply appropriate standards or guidelines.
• Probe beyond the stated situation to identify underlying issues and consider possible alternatives.
• Supervise processes and/or claims processing teams, ensuring highest quality of service.
• Distribute workload, calculate and communicate productivity and quality results, and review audit appeals.
• Monitor production goals of the team and report results and issues to higher‑level leadership...