About the Role
Responsible for managing BMC Helix IT Operations Management tools used for monitoring and event management.
Responsible for administration, configuration and support of BMC Helix ITSM platform used by Client.
Key ResponsibilitiesConfigure monitoring tools and event management systems.
Manage event correlation and automated ticket creation.
Maintain integrations between ITOM and ITSM systems.
Manage monitoring thresholds and alerts.
Perform performance optimization of monitoring tools.
Configure workflows, forms, service catalog, dashboards and reports.
Perform system upgrades, patches and performance tuning.
Manage integrations with identity services and external systems.
Support incident, change, problem and request modules.
Administer, configure, and maintain BMC Helix ITSM modules (Incident, Change, Problem, Service Request, CMDB).
Manage user administration, roles, permission...
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