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Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy) Should be sound in communication, show flexibility and need to have basic trouble shooting skill in Unix/SQL. Experience of monitoring via tools, scripts (shell/Perl) and email alerts. Able to perform first cut basic analysis via predefined SOPs. Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production. Able to understand the customer SLA, prioritize and manage the workflow from start to finish. Able to engage with customer and L2/L3 for any functional or technical malfunctions faced in production. He should be able to communicate the issue meaningfully to different st...
About the Role
Hi, I'm Christy Anne, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
We are looking for a Billing System Analyst I who will:
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