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About the Role
Description
Responsibilities:
• Communicate with customers by phone and other channels to address payment questions, discuss overdue balances, and support resolution of account issues.
• Review invoice payments for accuracy, apply funds to the appropriate customer accounts, and help ensure billing records remain current.
• Work with customers to establish practical repayment arrangements based on their financial circumstances and account status.
• Prepare and distribute regular account status updates, including reporting on delinquent balances and ongoing collection activity.
• Maintain assigned account records by updating customer information, documenting actions taken, and processing necessary record changes.
• Support specialized account handling activities such as bankruptcy-related cases, soft no-pay scheduling, and agency or customer service workflow requests.
• Coordinate account updates with ex...
Responsibilities:
• Communicate with customers by phone and other channels to address payment questions, discuss overdue balances, and support resolution of account issues.
• Review invoice payments for accuracy, apply funds to the appropriate customer accounts, and help ensure billing records remain current.
• Work with customers to establish practical repayment arrangements based on their financial circumstances and account status.
• Prepare and distribute regular account status updates, including reporting on delinquent balances and ongoing collection activity.
• Maintain assigned account records by updating customer information, documenting actions taken, and processing necessary record changes.
• Support specialized account handling activities such as bankruptcy-related cases, soft no-pay scheduling, and agency or customer service workflow requests.
• Coordinate account updates with ex...
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