About the Role
What you’ll do & how you’ll make your mark
Ensures that all account related specific issues including but not limited to payment disputes, refunds, fraud checks and any related system billing errors are accurately and effectively handled.
Ensures that the correct invoices are mark as paid when cheque or bank transfer payments are already cleared.
Works proactively with both SG Treasury and Cebu Accounting for unsettled cheque or bank transfer payments.
Understands and follows the processes and guidelines in handling disputes and fraudulent transactions.
Analyzes transaction in payment gateways for possible undercharge and overcharge, and conducting appropriate action.
Informs customer in a professional manner with possible underpayment and collects the right amount.
Accurately completes special task given accurately and in tim...
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