Billing Analyst Team Lead

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

The Billing Analyst Team Lead is responsible to oversee the Billing Analyst team by delivering accurate, compliant, and customer-focused billing outcomes for our customers. This role will be responsible to improve customer experience by resolving billing issues, requiring deep knowledge of systems and processes, handling complex cases, mentoring team members, and ensuring accurate credit adjustments to maintain customer trust and profitability. Employees will be required to work according to the operational hours of the overseas operations they support.

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