Bilingual Sr Solutions Integrator / Intégrateur de solutions principal

Overview

Bilingual (French and English) Sr Solutions Integrator – Solutions Support. The Sr Solutions Integrator is a client-facing role responsible for delivering advanced technical support for Ricoh solutions across Direct and Dealer Business channels. The primary responsibility is to ensure the stability, performance, and continuous improvement of deployed solutions.

Responsibilities

• Support pre-designed and custom solutions independently, requiring no oversight.
• Act as the technical lead within the support desk, coordinating complex incident resolution and managing escalations involving multiple resources.
• Handle and resolve medium to high complexity support cases independently, while contributing to large‑scale incident management as part of a broader team.
• Collaborate with implementation teams and project stakeholders to understand solution design, configurations, and customer environments.
• Perform de...