Bilingual Representative, Customer Service

Definity is a leading property and casualty insurer.

Job Summary

The successful candidate will report into a Team Leader, CCA and will be responsible for answering incoming inquiries that come through email or phone. They will maintain a positive attitude and assist customers until a resolution is reached.

What can you expect

• Your shift will be scheduled between 8:00 AM and 8:00 PM EST
• Respond promptly and professionally to incoming inquiries by telephone or email
• Take ownership of each call, handling it until resolution is reached, including follow‑up as necessary
• Establish and maintain good rapport with customers using positive language and anticipating their needs
• Gather all necessary information and input it accurately into the company database
• Provide the insured with basic information on coverage, and arrange any necessary supplemental services
• Provide data tracking support...