Bilingual IT Support Analyst

We are looking for a Bilingual IT Support Analyst to support our legal team with technical assistance across software, network, and hardware.

Responsibilities

• Answer calls and take appropriate actions to resolve support incidents. Ensure all support requests are logged and tracked within IT’s ticketing system and meet SLA’s. Escalate and coordinate resolution of complex requests to other IT staff and contractors as needed.
• Provide timely support, analysis, and resolution for software, network, and hardware related requests.
• Perform root cause analysis to resolve problems.
• Complete MS 365, and some system administration duties.
• Orient and train staff and contractors on the effective use of computer equipment, software, and IT policies.
• Support document management system, office automation software, and all other applications used within our environment.
• Perform installation, maintenance, up...