Bilingual (French) Client Service Associate

Provides accurate and professional service by telephone, written mail or e‑mail. Supports administrative requirements to ensure the smooth operation of the unit. Service is given for insurance channels that offer BMO Life Assurance products, including policy holders, prospects, partners, MGAs, distributors, brokers, and other customers.

Responsibilities

• Rotating shift 8:30 to 4:30, 9:00 to 5:00, 9:30 to 5:00, 10:00 to 6:00
• Seeks, recognizes and acts upon opportunities to expand business relationships.
• Answers inquiries and provides accurate information about insurance products.
• Responds to information requests and follows established protocols.
• Resolves issues escalating as required.
• Processes client service requests and administrative requests according to established procedures and policies, and submits as required for approval.
• Collaborates with internal and external stakeholders in order to de...