About the Role
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In this role you will:1. Customer Fulfillment/Experience - Ensure the delivery of customer service fosters overall customer and business line/department satisfaction by:
Providing human, straightforward, and knowledgeable service through daily interactions to create a relationship of mutual trust and confidence with customers and fellow employees;
Understanding the customers’ circumstances and matching appropriate solutions through sound knowledge of collection practices, policies and procedures;
Addressing and resolving customer concerns, inquiries, issues or complaints on loan contracts in arrears;
Being upfront with customers when the Bank cannot provide the solution they seek, offering an explanation as to why and suggesting alternatives;
Preparing correspondence including demand letters in a manner that reflect...
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