Bilingual Customer Support Representative St. Jacobs

Enhance your career with Home Hardware as a Bilingual Customer Support Representative in St. Jacobs. Deliver exceptional service to dealers while mastering multiple systems in a hybrid role.
This 10-month term position focuses on high-quality bilingual support for dealers and their staff. Collaborate in a Call Centre setting, efficiently navigating computer systems to provide vital information on product availability and order issues. Your ability to multi-task and communicate effectively will directly influence dealer satisfaction and operational effectiveness.
Key Responsibilities:
• Navigate Call Centre Software for efficient query resolution
• Provide competitive product and stock information to Home Dealers
• Assist with processing Special Orders and Emergency Demand Orders
• Generate reports for Retail Field Teams as requested
• Support dealers with payment card and financial settlement issues
Requirements:
• High School diploma; post-secondary coursewo...