Bilingual Customer Service Representative

BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT

Are you passionate about Safety & Security and seeking an opportunity to join a team of Security Professionals? A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ in excess of 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17,000 professionals. A.S.P. provides services to several of Canada’s largest airports and has a significant presence in the Commercial and Residential spaces in Ontario and Alberta.

What you will do

• Greet customers, provide direction, exceptional customer service and assistance to all passengers.
• Proactively monitor passenger flows into the Primary Inspection Lane and monitor congestion points and capacity levels at the Customs Hall, notifying the Shift Supervisor of any concerns.
• Coordinate passenger flows at key are...