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About the Role
Description
As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston
As a Customer Experience Agent, you will:
-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
7A- 8P onsite M-F
Bilingual Spanish**
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay and Benefits
The...
As a Customer Experience Agent, you are the first point of contact and the voice of the Client for our members. Your primary responsibility is to deliver exceptional, empathetic, and efficient service – turning moments of concern into moments of reassurance. This role is fundamental to building trust with our members and delivering on our promise to improve every life. This is a full-time onsite position based in Northwest Houston
As a Customer Experience Agent, you will:
-Respond to inbound inquiries from our Medicare Advantage members, providing accurate, timely, and warm support.
-Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members’ needs while collaborating with internal teams to ensure full resolution.
7A- 8P onsite M-F
Bilingual Spanish**
Experience Level
Intermediate Level
Job Type & Location
This is a Contract to Hire position based out of Houston, TX.
Pay and Benefits
The...
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