Bilingual Customer Experience Representative

Job Summary

GDI Ainsworth is seeking bilingual English/French‑speaking Customer Experience Representatives (CERs) who will provide high‑quality customer service to clients across North America using phone calls and emails.

Key Responsibilities

• Receive calls or emails from clients for various service or operational requests.
• Respond efficiently and accurately, explaining solutions and ensuring clients feel supported and valued.
• Engage in active listening, confirming or clarifying information.
• Meet or exceed call‑centre metrics while maintaining excellent customer service.
• Create and complete work order and purchase order requests from all incoming communications.
• Provide support on PCard administrative reports.
• Manage Work Order requests, maintain the client portal, and adhere to SLA requirements.
• Contact appropriate individuals for urgent or emergency requests to ensure timely ...