Bilingual Case Management Coordinator

Position Overview

The Bilingual Case Management Coordinator is responsible for setting up and maintaining disability claims, gathering information used to assess applications for disability benefits, and ongoing maintenance of disability files. The position requires communication with all stakeholders, high attention to detail, and the ability to multi‑task.

Schedule: 7.5‑hour shift Monday–Friday 9:30 am–6: pm AST with an additional requirement to work 1 week of 1–9 pm AST every 15 weeks.

Responsibilities

• Set up new applications accurately and follow up to obtain missing information within specified timeframes;
• Ensure all administrative duties are correctly performed (invoice payment, follow‑ups for information requested);
• Complete each step of documented processes for new claims, claim closures, and CPP/QPP applications;
• Respond to client inquiries related to life and disability claims by email and telephone...