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About the Role
Qualifications
- Bachelors degree (BSc.) or Diploma in Engineering, Computer Science, Information Technology or related
- Experience in dealing with customers during problem resolution and operating efficiently under pressure
- Understanding of distributed and service-oriented architectures
- Understanding of TCP/IP networking and troubleshooting
- Proficiency with MS Office, SQL and CloudWatch
Responsibilities
- Triaging emergent issues using a ticketing system
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
- Providing updates on the overall health of company functions
- Working with cross-functional teams both internal and external
- Following standard procedures for proper escalation of unresolved issues to the appropriate teams
- Adhering to SLAs for specific issues with respect to the severity of the issue
- Providing prompt and...
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