AVP Incident & Problem Management

Role Name: AVP, Incident & Problem Management Duration: 12 months (Renewable) Work location: Office is at Capital Tower (5 days in office) Work time: Standard SG work hours. Job Description Infrastructure & Cybersecurity Resilience (ICR) Design, build, and secure the technology foundations that power clients global investment operations. Client aims to deliver resilient, scalable, and secure infrastructure that empowers our people and businesses to perform securely, efficiently, and effectively. What will you do as an AVP, Incident and Problem Management? We are seeking a highly skilled IT Service Management (ITSM/ITSO) Manager with deep expertise in Incident and Problem Management practices aligned with ITIL 4 standards. You will be responsible for managing the full incident lifecycle from detection and coordination through to Root Cause Analysis (RCA) and resolution. The ideal candidate will have 6+ years of experience in Incident and/or Problem Management, preferably within the Fin...