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About the Role
Job Description
Most days this technician will be on campus supporting all classrooms and learning spaces. During the day, they will take troubleshooting calls, perform AV rounds to test and maintain classroom technology, and work on project-based tasks tied to a new building opening and the expansion of 70+ classrooms. Late afternoons are focused on closing tickets as classes wrap up. Ticket volume averages 5–6 per day, dropping closer to 1 per day at quarter end. This role plays a critical part in ensuring faculty can teach without technical disruptions and will help support both legacy AV systems and newer technologies as the campus modernizes.
Responsibilities:
Perform daily AV rounds to test, update, and maintain classroom and learning space technology
Troubleshoot and resolve AV, videoconferencing, and presentation issues for faculty and staff
Support live classes, lectures, and events including Zoom, Panopto, and in-room AV systems
Document incidents, fix...
Most days this technician will be on campus supporting all classrooms and learning spaces. During the day, they will take troubleshooting calls, perform AV rounds to test and maintain classroom technology, and work on project-based tasks tied to a new building opening and the expansion of 70+ classrooms. Late afternoons are focused on closing tickets as classes wrap up. Ticket volume averages 5–6 per day, dropping closer to 1 per day at quarter end. This role plays a critical part in ensuring faculty can teach without technical disruptions and will help support both legacy AV systems and newer technologies as the campus modernizes.
Responsibilities:
Perform daily AV rounds to test, update, and maintain classroom and learning space technology
Troubleshoot and resolve AV, videoconferencing, and presentation issues for faculty and staff
Support live classes, lectures, and events including Zoom, Panopto, and in-room AV systems
Document incidents, fix...
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