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About the Role
What you will do
- Review chatbot performance data to identify trends and areas for improvement, adjusting workflows as necessary to optimize efficiency.
- Optimize workflows by identifying areas for improvement through thorough data analysis and industry benchmarking.
- Implement strategies to enhance customer satisfaction and streamline operational processes.
- Collaborate with cross‑functional teams to troubleshoot and resolve any technical issues related to chatbot performance.
- Contribute to the strategic development of chatbot systems by providing data‑driven recommendations for improvement.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction.
- Work on improving internal documentation and proposing new tools or processes to streamline operations.
- 2+ years of experience working with chatbots or automation sys...
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