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Apply data analytics, predictive modeling, and observability to support continuous improvement across IT operations Transform operational data into actionable insights and recommendations to drive decision-making Enhance Digital Employee Experience (DEX) through proactive, AI-driven issue identification and service improvements Develop and implement Generative AI solutions conversational AI, knowledge automation) to optimize user journeys Design, build, and maintain machine learning models...
About the Role
Description and Requirements
Role Overview
This role focuses on driving data-driven transformation across IT operations by leveraging advanced analytics, machine learning, and Generative AI.
You will play a key role in improving service quality, enhancing the digital employee experience (DEX), and enabling smarter decision-making through data and AI-driven insights.
Key Responsibilities
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