About the Role
We’re looking foranAssociateSoftwareTechnicalAnalystto join ourSegment Tech -GWAM Production servicesteam atMBPS. In this role,you will be responsible for resolving technical issues, meeting SLAs, and delivering high-quality application support while contributing to team training, documentation, and operational excellence.
Have the skills and knowledge for the job? Learn more about the opening below!
PositionResponsibilities:
Perform analysis and troubleshooting by coordinating with L2 Support to resolve application issues.
Conduct/attend knowledge transfer, shadow training, and reverse shadow training if needed.
Generate and monitor and provide daily, weekly, monthly reports to business managers.
Perform Ad Hoc tasks and fulfill special projects assigned by Onshore and Offshore Leads.
Identifyissuesand apply necessary corrective action or ensure incident and change tickets are assigned to the ...
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