Associate Service Quality Technician

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Service Quality Specialist is an entry level subject matter expert, responsible for learning the skills to assess and evaluate quality of service delivery processes and customer interactions.

Developing expertise in analyzing customer feedback, strong attention to detail, and ability to drive process improvements are essential elements required in ensuring the enhancement and maintenance of the organization's commitment to excellence.

What you'll be doing

Key Responsibilities:

Monitors and analyzes service delivery metrics and cus...