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Associate, Partner Success

📍 Location
kuala lumpur
⏰ Job Type
Full-time
📅 Posted
May 27, 2026

About the Role

Responsibilities

  • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
  • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
  • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
  • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
  • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
  • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
  • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to exp...

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