About the Role
Job Description
Responsible to provide high end Technical & Project based support & consultation for Office365 Cloud services.
The candidate will be required to architect, design and implement solutions using different
services & solutions offered by MS Office365 package.
Handle Tier 3 operations for all Office365 workloads majorly:
Exchange Online
SharePoint Online
Microsoft Teams
Security & Compliance
Help Tier 1 & 2 resources to address the Office365 related issues.
Troubleshooting the advanced Office365 issues and performing call backs ensuring issues
are resolved in the defined SLA & appropriate solution is provided to the customer.
Will be responsible for updating, sharing daily, weekly & monthly Office365 related tickets tracker & analysis.
Resolving any global cross-functional or work-team issues
Defining key management routines and governance strategy to ensure effective business
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