Associate Information Technology Analyst

As an Assoc IT Analyst, you will provide professional IT support to all customers, internal and external, within the assigned geographic region. Support for all MKS approved applications will be provided while adhering to established SLA’s. You are the business owner and champion for the global Help Desk application. Work with the Global Field Services, Applications and Infrastructure Teams to identify, analyze, and resolve IT issues in a timely fashion. You participation in projects as directed by the IT Field Services Manager is required. Independent and Team driven identification and implementation of IT and business process enhancements is expected.

You Will Make an Impact By:

• Respond to all customer requests for assistance in a professional manner.
• Champion the global Help Desk application and ensure all activities, including phone calls, are well documented.
• Troubleshoot, diagnose and thoroughly document reported problems. <...