Associate II - BPM

Role Description

Working hours – US time zone.

L1/superuser - SAP support for RMA team – be an expert for SAP, able to troubleshoot/guide user RMA roles. Support and enable RMA department, providing operation support including but not limited to:

• First point of contact for our direct customers for providing reverse logistics services
• Maintain solid customer relationships by handling questions and concerns with speed and professionalism
• Resolve emerging problems as customers highlight
• Works closely with our reverse logistics hubs across the world to check on status of incoming shipments
• Data entry and research as required to troubleshoot customer problems
• Update return order status within the internal ticketing system and execute reverse logistics orders in SAP
• Maintain record accuracy with ongoing management of tickets
• Responsible for ensuring that company policies, procedures an...