Associate, Hybrid Retail

Cogeco Connexion Inc. is hiring a part‑time Customer Service Specialist in Sarnia, ON. This role involves handling inbound traffic in store and outbound calls from all Cogeco systems to maximize sales opportunities, resolve customer issues, and ensure an optimal level of quality customer service.

Responsibilities

• Actively focus on selling, upgrading, and promoting Cogeco products and services.
• Provide professional services and solutions to meet customer needs.
• Schedule and input order requests using compliance tools.
• Deliver face‑to‑face customer interaction that entices customers to choose Cogeco as their sole provider of Cable TV, Internet, and phone services.
• Highlight the features and benefits of all Cogeco products and services, demonstrating sales behaviours as trained.
• Promote and up‑sell products and services with new and existing customers, using various sales techniques to maximize opportunities.