Associate ALM Support Analyst

Sony Playstation • petaling jaya, Malaysia

📍 Location

petaling jaya

⏰ Job Type

Full-time

📅 Posted

June 18, 2026

About the Role

Associate ALM Support Analyst The Associate ALM Support Analyst provides a key cornerstone of technical support for PlayStation Studios QA, PlayStation Studios, and its partners. They are responsible for service desk triage, monitoring and ticket resolution duties, as well as tier 1 and 2 ALM tasks, across all supported applications and services. 
Primarily these tools include our Application Lifecycle Management (ALM) tools such as Jira, Confluence, and TestRail, custom in-house developed tools, as well as collaborative enterprise tools such as SharePoint and Microsoft Teams. 
Responsibilities Live and Breathe the Service Desk Customer-facing support for first line support requests via our service desk 
Daily handover of key workload to global peers 
Curation and maintenance of relevant articles in our knowledge bases 
Timely updates to customers on issue progress and blockers 
Escalation of un...
            

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