Assistant / Technical Support Engineer

Assistant Technical Support Engineer up to $3,000.

Technical Support Engineer up to $3,600.

Provide comprehensive technical support in carrying out corrective maintenance work independently as per Service Level Agreement (SLA).

Attend to customer service requests and queries promptly and professionally.

Ensure timely follow-up with escalated cases to maintain customer satisfaction.

Log, track, and update all issues in the support ticketing system with detailed and accurate records.

Respond to customer queries, guiding them through detailed troubleshooting steps.

Address all follow-up actions outlined in field service reports and ensure timely and accurate submission.

Immediately escalates cases that are categorized as Severity One to the manager for prompt resolution.

Conduct maintenance activities independ...