Assistant - Technical Customer Service
Transaction Network Services • United States, United States
About the Role
An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!
Overview
The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.Responsibilities
The Customer Service Representative will be responsible for Tier 1 and Tier 2 customer support for the Common Language Suite of Products. The candidate must obtain an in-depth understanding of Common Language Products Code Sets and functionality. This includes understanding the process for requesting new codes and products, billing processes, troubleshooting issues with new and existing orders as well the process for escalating urgent issues to the proper chain of command.
Responsibilities will include monitoring incoming customer calls and emails while meet...
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