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About the Role
Job and Responsibilities
- To assist in managing a team of service department, providing guidance, support and coaching as needed.
- Stay updated with industry trends, best practices, and technological advancements to enhance service quality and efficiency.
- Conduct regular follow-ups with clients to ensure satisfaction and identify opportunities for service improvement.
- Build and maintain strong relationships with clients by providing professional customer service and addressing their inquiries, concerns, and feedback promptly.
- To delegate tasks, set performance objectives, and conduct regular performance reviews to ensure the team meets or exceed service targets.
- Involve all aspects of service operations, including scheduling, dispatching, and monitoring service call to ensure timely and efficient resolution of customer issues.
- Coordinate with other department to optimize resource allocation and meet service dema...
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