Assistant Reservations Manager

The Position

The Assistant Reservations Manager supports the Reservations Manager in overseeing all aspects of the hotel's booking operations. This role ensures that reservations are handled efficiently, accurately and with a high level of customer service contributing directly to guest satisfaction and revenue optimization.

KEY ROLES & RESPONSIBILITIES

• Ensures the daily operations of the Reservations Department run smoothly by managing task checklists and confirming timely completion and review.
• Spot-checks previous days' reservations and verifies all VIP arrivals to ensure accuracy and readiness.
• Supports recruitment efforts, facilitates monthly and on-the-job training and evaluates staff performance to uphold Raffles service standards.
• Leads training initiatives aimed at fostering professionalism, boosting productivity and delivering exceptional guest service.
• Motivates team members through coaching and ...