About the Role
Key Responsibilities:
· Meeting & exceeding defined KPIs
· GB or YB Trained/certified candidate will be preferred
· Should be able to create a strong governance model to ensure compliance on QA KRAs
· Using smart logic in sampling for audit planning & ensure complete audit coverage
· Support peers & focus on QA metrics and operational processes that drive KPI results
· Highlight bottom quartile performers & QA outlier management
· Coordinate with training and Operations to identify systemic quality-improvement
opportunities
· Capable to meet ADHOC Client end requirements within specified timeline
· Ensure participation in all internal & client call as required
· Lead & participate in calibration sessions with Quality/Operations & Client
· Team management & staff planning
· Coach analyst based on evaluation trends
· Conduct performance reviews and team meetings
· Rep...
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