About the Role
Job Description
- Own the end-to-end workforce management function for on-ground fulfillment teams
- Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement
- Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners
- Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations
- Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals
- Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L
- Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently
- Implement, monitor, and enforce SOPs across onboarding, training, performance man...
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