Assistant Manager Training

Designation - Assistant Training Manager. Location - Chennai Candidates into International Banking customer service can apply. Relocation candidates can also apply. Designs training & test modules based on needs. · Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations. · Resolves issues pertaining to process knowledge with clients. · Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production. · Conducts interviews & coordinates with HR for recruiting trainers / trainees. · Ensure 100% adherence on client driven SOP & BEST T&D compliance. · Prepare Trainers through TTT/ Platform skills certification. · Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability. · Coordinates with all stakeholders to ensure New Hire training process runs effectively. · Prepare and attend all business / client reviews& work on the action plans to improve busines...