Assistant Manager, Guest Services

Eligibility: Singaporean / PR only

• Manage daily manpower planning to support operational needs
• Oversee group arrivals/departures and ensure smooth traffic flow
• Coordinate with event/convention teams on logistics and guest movement
• Supervise Bell, Concierge, and Valet operations
• Lead and coach Guest Services team to deliver personalised guest experience
• Conduct service audits and ensure compliance with hotel standards
• Handle VIP guest arrivals, rooming, and departures
• Plan and review staff rosters for productivity optimisation

• Minimum 2 years in a supervisory role (service/hospitality)
• Diploma/Degree preferred
• Strong knowledge of Opera system and hotel operations
• Experience in Bell, Concierge, Valet functions
• Strong communication and interpersonal skills
• Leadership capabili...