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Assistant Manager, Airfreight Customer Service (Import) [SL]
WECRUIT PTE. LTD. • singapore, Singapore
About the Role
Responsibilities
- Support the supervision and development of the Airfreight Import Customer Service team, ensuring efficient management of end-to-end import operations.
- Oversee daily airfreight import activities, including shipment documentation, carrier coordination, customs compliance, billing, and job closure, in line with established procedures and service standards.
- Assist in identifying operational gaps and contribute to process improvement initiatives to enhance efficiency and workflow effectiveness.
- Monitor team performance against defined SLAs and KPIs, provide constructive feedback, and escalate operational issues to the Manager when necessary.
- Manage complex customer inquiries related to airfreight imports and act as an escalation point for service-related issues.
- Collaborate closely with Airfreight Operations, Customs, and internal stakeholders to ensure seamless execution of import shipments.
- Suppo...
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