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About the Role
Roles & Responsibilities
- Performance Enhancement and Feedback - Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360‑degree feedback loop involving various stakeholders for centre under their purview.
- Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well‑maintained working environment, comparable to a 5‑star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
- Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead‑conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on‑the‑ground mentoring and ensure they achieve ...
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