About the Role
Role Summary & Role Description:
We are seeking a Production Support Engineer with 6-10 years of experience to support day-to-day operations of the RSA Archer GRC platform. This role involves monitoring system health, resolving incidents, managing user access, and working with technical teams to support configurations and upgrades. The ideal candidate will have a keen interest in GRC platforms, good troubleshooting skills, and a willingness to learn and grow in a fast-paced enterprise environment.
Core/Must have skills:
Provide L2/L3 production support for Archer GRC applications and related integrations.
Experience in archer configuration, access management , workflows , notifications, and data imports.
Support Archer platform upgrades, patching, configuration changes, and deployment activities.
Manage Archer data feeds, questionnaires, workflows, access controls, and custom objects.
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