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About the Role
Job Purpose
This role exists to focus more on our customers and drive customer centricity agenda.
Key Responsibilities- Drive Number 1 Supplier agenda program
- Monitor shipments generation centrally for Arabia
- Monitor weeks coverage status across Arabia
- Coordinate loss tree analysis and corrective action plans with stakeholders
- Track and improve customer service KPIs (service level, OTIF, case fill rate)
- Lead cross-functional alignment between demand, supply, and CX teams
- Identify service gaps and proactively drive continuous improvement actions
- Analytical skills
- Finance acumen
- Data-driven mindset
- Strong problem-solving and decision-making ability
- Advanced Excel and reporting skills (Power BI is a plus)
- Ability to manage multiple stakeholders and priorities
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