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About the Role
- Contact customers via phone, email, and written correspondence to follow up on outstanding invoices
- Investigate and resolve payment discrepancies, disputes, and short payments
- Collaborate with internal departments (Sales, Customer Service, Billing) to resolve customer issues
- Maintain detailed records of collection activities and customer communications
- Recommend accounts for escalation, write-off, or legal action when necessary
- Ensure compliance with company policies and procedures, as well as applicable regulations
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