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About the Role
Position Title: Senior Manager, Collections & Resolutions
Work Setup: Full Onsite
Schedule: Morning Shift, Mon-Fri
Location: Taguig
Role Overview
The Senior Manager forCollections & Resolutions oversees the end-to-end processes of a regional portfolio within a Shared Services or BPO environment. The role ensures service excellence, high-quality customer support, and continuous process improvements.
This leader manages a Collections & Resolutions team, builds strong partnerships with cross-functional stakeholders across multiple countries, and supports transitions or migrations of work into the Shared Services organization.
Key Responsibilities
- Lead, mentor, and develop a high-performing team, fostering ownership, accountability, and continuous improvement.
- Oversee day-to-day Collections & Resolutions operations with a focus on accuracy, efficiency, and adherence...
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