APS3 Participant Support Officer

APS3 Participant Support Officer

Are you passionate about making a genuine difference in your community? We are seeking empathetic, driven, and customer-focused individuals to join a Federal Government Agency. As an APS3 Participant Support Officer, you will be the welcoming face and voice of the organisation, providing crucial front line support.

The Details

• Start date: ASAP
• Contract length: Until December 31st (Possible extension)
• Hourly Rate: $37.36 + Super
• Locations: Gosford and Tamworth NSW
• Work Rights: Australian Citizenship required

Key Responsibilities:

• Provide high-quality customer service as the first point of contact via face-to-face front-of-house services, phone, and email.
• Resolve and triage diverse customer enquiries, navigating moderately complex or sensitive situations with sound judgement.
• Manage digital inboxes, prioritise escalated matters, and accurately book participan...