About the Role
Title: Apprentice- IT Support
Location: Pune
Shift: Rotational | 5 days working from office
Responsibilities
Act as the primary contact for employees requiring technical assistance, delivering professional and timely support.
Diagnose and resolve issues related to Windows operating systems, end-user devices, Microsoft 365 applications, and collaboration tools.
Provide first-level support for network connectivity (LAN/Wi-Fi/VPN), printing, and peripheral devices.
Assist in the deployment, configuration, and maintenance of hardware and software in accordance with IT policies.
Monitor and manage support requests through the ticketing system, ensuring adherence to SLAs.
Collaborate with senior IT staff to escalate and resolve complex incidents.
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