Apprentice – Front Office (Trainee)

Key Responsibilities

Guest Services

• Welcome guests warmly and assist with check-in/check-out procedures under supervision.

• Handle guest queries, give hotel information, and guide them to facilities/services.

• Coordinate luggage assistance with the Bell Desk when required.

• Assist in managing guest requests and ensuring timely follow-up.

Operational Tasks

• Support in preparing guest registration cards, keys, and welcome amenities.

• Help in updating guest profiles and ensuring accurate data entry in PMS (Opera).

• Observe handling of reservations, walk-ins, room allocation, and upselling techniques.

• Monitor lobby cleanliness and report any issues to housekeeping or engineering.

Communication & Coordination

• Coordinate with housek...